Privacy Policy

Privacy Policy 

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At Keystone Home Advisors, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services. By accessing our website or using our services, you consent to the practices described in this policy.

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1. Information We Collect

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We may collect the following types of information:

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Personal Information: This may include your name, email address, phone number, mailing address, date of birth, and other information that you provide to us when filling out forms, submitting applications, or contacting us.

Financial Information: If you apply for rental properties or make payments through our website, we may collect payment details, credit card information, and other financial data.

Identification Information: We may collect your driver's license number, Social Security number, or other identification details as part of the rental application process.

Technical Information: We automatically collect certain information about your device, browsing actions, and patterns when you visit our website. This may include your IP address, browser type, operating system, and referring website addresses.

Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and personalize content.

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2. How We Use Your Information

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We use the information we collect for various purposes, including:

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To Provide Services: Processing rental applications, managing leases, handling maintenance requests, processing payments, and providing customer support.

To Communicate with You: Sending important information about your account, lease, property updates, and any other communication related to our services.

To Improve User Experience: Analyzing user behavior to enhance our website, services, and marketing efforts.

To Ensure Security: Verifying your identity, preventing fraud, and maintaining the security of our services.

To Comply with Legal Obligations: Meeting regulatory requirements, responding to legal requests, and resolving disputes.

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3. How We Share Your Information

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We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

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Service Providers: We may share your information with third-party vendors, contractors, or agents who perform services on our behalf, such as payment processing, maintenance, IT support, and marketing.

Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

Legal Compliance: We may disclose your information if required by law, legal process, or to protect our rights, property, or safety, as well as that of our users and the public.

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4. Your Choices and Rights

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Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

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Access and Correction: You can request access to your personal information and correct any inaccuracies.

Deletion: You may request that we delete your personal information, subject to certain exceptions under applicable law.

Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails. Please note that you may still receive transactional or administrative communications.

To exercise any of these rights or to make inquiries regarding your information, please contact us at 215.664.6022.

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5. Security

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We take the security of your personal information seriously and employ reasonable technical, administrative, and physical safeguards to protect against unauthorized access, disclosure, alteration, or destruction. However, please be aware that no security measures are completely foolproof, and we cannot guarantee the absolute security of your information.

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6. Retention of Information

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We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

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7. Third-Party Links

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Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those websites or services, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

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8. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

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9. Contact Us

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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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Keystone Home Advisors

3012 Wharton St First Floor

Philadelphia PA 19146

215.664.6022

info@keystonehomeadvisors.com

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By using our website or services, you acknowledge that you have read and understand this Privacy Policy and consent to our collection, use, and sharing of your personal information as described herein.

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Mobile Information and SMS Privacy

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No Marketing Sharing of Mobile Information. We do not sell, rent, or share mobile information, phone numbers, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Your consent to receive SMS messages will not be used as a reason to share your information for marketing purposes.

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SMS Data Sharing Restrictions. We do not share SMS consent information or consumer data with third parties for marketing purposes. SMS-related information may only be shared with service providers or vendors that support message delivery and SMS communications for our own business purposes, such as sending requested messages, maintaining messaging systems, and providing related technical services. These providers are not authorized to use your information for their own marketing or promotional purposes.

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No Sale or Transfer of Consumer Data. We do not sell, rent, share, or transfer SMS consent information or consumer data to external organizations for marketing or promotional purposes. We do not transfer such information to external organizations except as required by law or as necessary to provide our own requested business services, subject to applicable privacy requirements.

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Data Protection & Privacy. We maintain administrative, technical, and organizational safeguards designed to protect user data, including mobile information, phone numbers, SMS opt-in data, and other consumer information, from unauthorized access, use, disclosure, or sharing. While no method of electronic storage or transmission is completely secure, we take reasonable measures to protect the information entrusted to us.

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SMS Opt-Out and Help Instructions. You can opt out of receiving SMS messages from Keystone Home Advisors at any time by replying STOP to any message you receive from us. After you send STOP, you may receive a confirmation message, and you will no longer receive SMS messages from us unless you opt in again.

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For assistance, reply HELP to any SMS message or contact us at 215.664.6022.

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Message and data rates may apply. Message frequency may vary. Your consent to receive SMS messages is not a condition of purchasing any goods or services.

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